Jira Service Management

{"xsrfToken":"a823f19bfd9f7241d828b8dcc8f3cbfa0d2a01c6_lout","branding":{"id":"8","key":"ckp","name":"Portal für Kunden & Partner","portalBaseUrl":"/servicedesk/customer/portal/8"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/24030d15-059a-4144-956d-2f50195a847e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2Yzk3NjQ3Yi02YTM0LTRkMDItOTU3My1jMjA5OGZlZGFmY2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI0MDMwZDE1LTA1OWEtNDE0NC05NTZkLTJmNTAxOTVhODQ3ZSI6WyJyZWFkIl19LCJleHAiOjE3NDE2NzcwMjUsIm5iZiI6MTc0MTY3NjQyNX0.WhssuukLQqu44hNBipIdMWYoS69WP8frmhR3yLz99YY&client=6c97647b-6a34-4d02-9573-c2098fedafcd&mode=fit","logoId":"24030d15-059a-4144-956d-2f50195a847e","isLogoAvailable":true,"helpCenterTitle":"Willkommen beim Technischen Support von Consolinno Energy.","sharedPortalName":"Consolinno Techn. Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen beim Technischen Support von Consolinno Energy.","sharedPortalName":"Consolinno Techn. Support","localeDisplayName":"Deutsch (Deutschland)"},"en-US":{"localeDisplayName":"Englisch (Vereinigte Staaten)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#009878","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f787080e-ed9e-4baa-95d1-04b153e281d2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2Yzk3NjQ3Yi02YTM0LTRkMDItOTU3My1jMjA5OGZlZGFmY2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY3ODcwODBlLWVkOWUtNGJhYS05NWQxLTA0YjE1M2UyODFkMiI6WyJyZWFkIl19LCJleHAiOjE3NDE2NzcwMjUsIm5iZiI6MTc0MTY3NjQyNX0.ZZzkmio0i0J8CQoC1sbtFOrORLRv_xQ2eUu5Kqenico&client=6c97647b-6a34-4d02-9573-c2098fedafcd&height=300&mode=fit","bannerMediaApiFileId":"f787080e-ed9e-4baa-95d1-04b153e281d2","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"8","key":"ckp","projectId":10054,"serviceDeskId":8,"name":"Portal für Kunden & Partner","description":"Willkommen! Sie können über die bereitgestellten Optionen eine Anfrage an die Consolinno Energy GmbH erstellen.","portalBaseUrl":"/servicedesk/customer/portal/8","reqTypes":[{"id":"214","name":"Fragen zur Kompatibilität, Integration und Zeitplan","descriptionHtml":"","callToAction":"Fragen zur Kompatibilität, Integration und Zeitplan","introHtml":"Benötigen Sie Beratung zur Nutzung mit anderen Geräten?","icon":10532,"iconUrl":"https://consolinno.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[35],"key":""},{"id":"111","name":"Optimierungsvorschlag unterbreiten","descriptionHtml":"","callToAction":"Optimierungsvorschlag unterbreiten","introHtml":"Haben Sie einen Verbesserungsvorschlag oder eine Idee eines neuen Features? Wir sind ganz Ohr.","icon":10539,"iconUrl":"https://consolinno.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[35],"key":""},{"id":"216","name":"Sonstige Fragen","descriptionHtml":"","callToAction":"Sonstige Fragen","introHtml":"Das Gesuchte nicht gefunden? Wählen Sie diese Option und wir helfen Ihnen weiter.","icon":10549,"iconUrl":"https://consolinno.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[35],"key":""},{"id":"104","name":"Technischer Support","descriptionHtml":"","callToAction":"Technischer Support","introHtml":"Benötigen Sie Hilfe bei der Installation, Konfiguration oder Problemlösung? Wählen Sie dies, um Unterstützung anzufordern.","icon":10520,"iconUrl":"https://consolinno.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[35],"key":""},{"id":"256","name":"(DEMO) Problem oder Unregelmäßigkeit melden","descriptionHtml":"","callToAction":"(DEMO) Problem oder Unregelmäßigkeit melden","introHtml":"Berichten Sie uns von den aufgetretenen Problemen.","icon":10586,"iconUrl":"https://consolinno.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10586","groups":[],"key":""},{"id":"221","name":"[Telefonische Anfrage]","descriptionHtml":"","callToAction":"[Telefonische Anfrage]","introHtml":"Hierüber kann ein Anruf erfasst werden","icon":10531,"iconUrl":"https://consolinno.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[],"key":""},{"id":"108","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"Anfrage von Ihrem E-Mail-Support-Kanal erhalten.","icon":10527,"iconUrl":"https://consolinno.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"128","name":"Entwicklungs-Ticket","descriptionHtml":"","callToAction":"Entwicklungs-Ticket","introHtml":"Mit diesem Anfragetyp können Kundenprobleme an Entwickler eskaliert werden.","icon":10524,"iconUrl":"https://consolinno.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[],"key":""},{"id":"215","name":"Fragen zu Lizenzierung und Abrechnung","descriptionHtml":"","callToAction":"Fragen zu Lizenzierung und Abrechnung","introHtml":"Wählen Sie dies, wenn Sie Fragen zur Lizenzierung oder Abrechnung haben.","icon":10536,"iconUrl":"https://consolinno.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"106","name":"Fragen zur Produkterprobung","descriptionHtml":"","callToAction":"Fragen zur Produkterprobung","introHtml":"Erproben Sie gerade eines unserer Produkte und suchen Sie nach weiteren Informationen? Wählen Sie dies und wir beantworten Ihre Fragen gerne.","icon":10541,"iconUrl":"https://consolinno.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"219","name":"Korrekturmaßnahme umsetzen","descriptionHtml":"","callToAction":"Korrekturmaßnahme umsetzen","introHtml":"Zum Beispiel das Upgrade einer Software-Version oder eine Verbesserung in einem Projekt oder Produkt.","icon":10585,"iconUrl":"https://consolinno.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10585","groups":[],"key":""},{"id":"109","name":"Problem oder Unregelmäßigkeit melden","descriptionHtml":"","callToAction":"Problem oder Unregelmäßigkeit melden","introHtml":"Berichten Sie uns von den aufgetretenen Problemen.","icon":10545,"iconUrl":"https://consolinno.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"218","name":"Problem oder Unregelmäßigkeit melden [WR]","descriptionHtml":"","callToAction":"Problem oder Unregelmäßigkeit melden [WR]","introHtml":"Berichten Sie uns von den aufgetretenen Problemen.","icon":10545,"iconUrl":"https://consolinno.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"208","name":"Problem untersuchen","descriptionHtml":"<img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/warning.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Achtung: Reklamationen werden im Projekt REKLA (Reklamationen) verwaltet!","callToAction":"Problem untersuchen","introHtml":"Untersuche die Kernursache von einem oder mehreren Vorfällen.","icon":10520,"iconUrl":"https://consolinno.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"217","name":"Sonstige Fragen [WR]","descriptionHtml":"","callToAction":"Sonstige Fragen [WR]","introHtml":"Das Gesuchte nicht gefunden? Wählen Sie diese Option und wir helfen Ihnen weiter.","icon":10549,"iconUrl":"https://consolinno.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"212","name":"Technischer Support [WR]","descriptionHtml":"","callToAction":"Technischer Support [WR]","introHtml":"Benötigen Sie Hilfe bei der Installation, Konfiguration oder Problemlösung? Wählen Sie dies, um Unterstützung anzufordern.","icon":10520,"iconUrl":"https://consolinno.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"213","name":"Unterstützte Modelle [WR]","descriptionHtml":"","callToAction":"Unterstützte Modelle [WR]","introHtml":"Benötigen Sie Beratung zur Nutzung mit blueplanet NX3 oder blueplanet hybrid?","icon":10547,"iconUrl":"https://consolinno.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"206","name":"Überprüfung nach Vorfällen erstellen","descriptionHtml":"","callToAction":"Überprüfung nach Vorfällen erstellen","introHtml":"Dokumentieren und teilen Sie Erkenntnisse, die Sie aus einem Vorfall gewonnen haben, um davon zu lernen.","icon":10523,"iconUrl":"https://consolinno.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""}],"reqGroups":[{"id":35,"name":"Allgemeine Anfragen"}],"orderMapping":{"35":[104,111,214,216],"47":[212,218,213,111,217]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f05a9563-0d7e-3bd6-95b8-a8e5aa0b7cca","appLinkName":"","appLinkUrl":"","spaceKey":"CKP","spaceName":"Kundenportal","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CKP","serviceDeskId":8,"kbLinkDomainURLs":["https://consolinno.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CKP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2Yzk3NjQ3Yi02YTM0LTRkMDItOTU3My1jMjA5OGZlZGFmY2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDE2Nzc2MjUsIm5iZiI6MTc0MTY3NjQyNX0.UCXXK3V23_E3LVH9ecyAgYy9lUrst6oNH2j2FHzl24Y","targetCollection":"upload-project-10054","endpointUrl":"https://api.media.atlassian.com","clientId":"6c97647b-6a34-4d02-9573-c2098fedafcd","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":104,"projectId":10054,"form":{"name":"Technischer Support","descriptionHtml":"","callToAction":"Technischer Support","intro":"Benötigen Sie Hilfe bei der Installation, Konfiguration oder Problemlösung? Wählen Sie dies, um Unterstützung anzufordern.","instructions":"","icon":10520,"iconUrl":"https://consolinno.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/8/create/104","requestValidateBaseUrl":"/servicedesk/customer/portal/8/validate/104","calendarParams":{"firstDay":1,"date":"2025-03-11T08:00:26+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f05a9563-0d7e-3bd6-95b8-a8e5aa0b7cca","appLinkName":"","appLinkUrl":"","spaceKey":"CKP","spaceName":"Kundenportal","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CKP","serviceDeskId":8,"kbLinkDomainURLs":["https://consolinno.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2Yzk3NjQ3Yi02YTM0LTRkMDItOTU3My1jMjA5OGZlZGFmY2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDE2Nzc2MjYsIm5iZiI6MTc0MTY3NjQyNn0.zVZAfmhsXgPCKBBWpikK-BOdRQQA9AZwacSXomZ5Bew","targetCollection":"upload-project-10054","endpointUrl":"https://api.media.atlassian.com","clientId":"6c97647b-6a34-4d02-9573-c2098fedafcd","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":7,"updated":"2025-01-16T14:13:54.061819567Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[104,157],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":7,"name":"Technische Supportanfrage","submit":{"lock":true,"pdf":false},"language":"de","templateFormUuid":"225e7795-44b6-4564-ac95-c5a4f34e31a2"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":40},"layout":"default","localId":"c08e71a0-e45d-4124-a26e-f369c7928e34"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":25},"content":[{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":27},"layout":"default","localId":"77aa3f57-5ba1-4689-8b1c-3d919d099ca2"}}]},{"type":"layoutColumn","attrs":{"width":25},"content":[{"type":"paragraph","content":[]}]}]}]},{"version":1,"type":"doc","content":[]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"5f93a45b-6c95-4f66-92f4-17acf6c47b46"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"51ee4d38-88dc-47a1-ae8a-71f5e295fb47"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":46},"layout":"default","localId":"76aaa028-cfd9-4b3f-8cba-69b4682968dc"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":47},"layout":"default","localId":"17356737-2770-4f0e-a955-5b0246dc64ae"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":25},"content":[{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"99c6ed76-ba2f-4bf0-9f16-f3da7992f5de"}}]},{"type":"layoutColumn","attrs":{"width":25},"content":[{"type":"paragraph","content":[]}]}]}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":25},"content":[{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"0b61910b-0909-4c74-a55d-2888e18333c8"}}]},{"type":"layoutColumn","attrs":{"width":25},"content":[{"type":"paragraph","content":[]}]}]}]},{"version":1,"type":"doc","content":[]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":25},"content":[{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"layout":"default","localId":"113798d9-7749-42c0-8555-685fca2d605b"}}]},{"type":"layoutColumn","attrs":{"width":25},"content":[{"type":"paragraph","content":[]}]}]}]},{"version":1,"type":"doc","content":[]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":25},"content":[{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":43},"layout":"default","localId":"a1d9ab4c-0746-4130-8dc5-92f4cc40f1e2"}}]},{"type":"layoutColumn","attrs":{"width":25},"content":[{"type":"paragraph","content":[]}]}]}]},{"version":1,"type":"doc","content":[]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":25},"content":[{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":39},"layout":"default","localId":"da78153b-1d5c-45b2-8dda-abd44309ce70"}}]},{"type":"layoutColumn","attrs":{"width":25},"content":[{"type":"paragraph","content":[]}]}]}]},{"version":1,"type":"doc","content":[]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":25},"layout":"default","localId":"accb8207-595f-40b9-abef-132dbf67e325"}},{"type":"paragraph","content":[],"marks":[{"type":"alignment","attrs":{"align":"end"}}]},{"type":"paragraph","attrs":{"localId":"83f9fc61-ae03-4468-ae94-80f71cf32792"},"content":[{"type":"text","text":"Vielen Dank für die Nutzung des Service Centers,","marks":[{"type":"strong"}]},{"type":"hardBreak"},{"type":"text","text":"wir melden uns schnellstmöglich bei Ihnen!","marks":[{"type":"strong"}]}],"marks":[{"type":"alignment","attrs":{"align":"center"}}]}]}],"conditions":{"32":{"t":"sh","i":{"co":{"cIds":{"28":["10332","10333","10334","10335"]}}},"o":{"sIds":["4"]}},"20":{"t":"sh","i":{"co":{"cIds":{"40":["10336"]}}},"o":{"sIds":["1"]}},"38":{"t":"sh","i":{"co":{"cIds":{"28":["10333"]}}},"o":{"sIds":["10"]}},"29":{"t":"sh","i":{"co":{"cIds":{"28":["10333","10334"]}}},"o":{"sIds":["6"]}},"41":{"t":"sh","i":{"co":{"cIds":{"28":["10335"]}}},"o":{"sIds":["8"]}}},"sections":{"12":{"conditions":[]},"8":{"name":"Wenn Beta-Tester","conditions":["41"]},"4":{"name":"Privatkunde","conditions":["32"]},"5":{"conditions":[]},"10":{"name":"Firmenkunde","conditions":["38"]},"2":{"conditions":[]},"7":{"conditions":[]},"3":{"conditions":[]},"11":{"conditions":[]},"9":{"conditions":[]},"6":{"name":"kein Privatkunde","conditions":["29"]},"1":{"name":"Wenn HEMS","conditions":["20"]}},"questions":{"34":{"type":"tl","label":"Ihr Firmenname","description":"","validation":{"rq":true},"jiraField":"customfield_10176","questionKey":""},"40":{"type":"cm","label":"Zu welchen Produkten haben Sie eine Frage?","description":"","validation":{"rq":false},"jiraField":"customfield_10180","questionKey":""},"33":{"type":"tl","label":"Telefonnummer","description":"Bitte geben Sie uns für Rückfragen eine Nummer an.","validation":{"rq":false},"jiraField":"customfield_10169","questionKey":""},"46":{"type":"cd","label":"Dringlichkeit","description":"Wie dringlich ist Ihnen eine Antwort hierauf?","validation":{"rq":false},"jiraField":"customfield_10037","questionKey":""},"43":{"type":"tl","label":"Ihr Firmenname","description":"","validation":{"rq":false},"jiraField":"customfield_10181","questionKey":""},"25":{"type":"at","label":"Hängen Sie alle relevanten Dateien zu Ihrer Frage an.","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"47":{"type":"cd","label":"Auswirkung","description":"Wie hoch schätzen Sie die Auswirkung hierzu ein?","validation":{"rq":false},"jiraField":"customfield_10004","questionKey":""},"27":{"type":"tl","label":"Wie lautet die Seriennummer Ihres Produkts?","description":"Die Seriennummer finden Sie auf dem Gerät links oder als Aufkleber in der Verpackung.","validation":{"rq":true},"jiraField":"customfield_10167","questionKey":""},"2":{"type":"rt","label":"Beschreibung","description":"Geben Sie zu Ihrer Frage so viele Details wie möglich an.","validation":{"rq":true},"jiraField":"description","questionKey":""},"28":{"type":"cs","label":"Was beschreibt Sie ab besten?","description":"","validation":{"rq":true},"jiraField":"customfield_10175","questionKey":""},"1":{"type":"tl","label":"Zusammenfassung","description":"Wie können wir Ihnen helfen?","validation":{"rq":true,"mnw":2,"mxc":255},"jiraField":"summary","questionKey":""},"39":{"type":"tl","label":"Projektnummer","description":"Wenn möglich bitte angeben!","validation":{"rq":false},"jiraField":"customfield_10177","questionKey":""}}},"uuid":"225e7795-44b6-4564-ac95-c5a4f34e31a2"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":7,"updated":"2025-01-16T14:13:54.061819567Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[104,157],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":7,"name":"Technische Supportanfrage","submit":{"lock":true,"pdf":false},"language":"de","templateFormUuid":"225e7795-44b6-4564-ac95-c5a4f34e31a2"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":40},"layout":"default","localId":"c08e71a0-e45d-4124-a26e-f369c7928e34"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":25},"content":[{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":27},"layout":"default","localId":"77aa3f57-5ba1-4689-8b1c-3d919d099ca2"}}]},{"type":"layoutColumn","attrs":{"width":25},"content":[{"type":"paragraph","content":[]}]}]}]},{"version":1,"type":"doc","content":[]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"5f93a45b-6c95-4f66-92f4-17acf6c47b46"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"51ee4d38-88dc-47a1-ae8a-71f5e295fb47"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":46},"layout":"default","localId":"76aaa028-cfd9-4b3f-8cba-69b4682968dc"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":47},"layout":"default","localId":"17356737-2770-4f0e-a955-5b0246dc64ae"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":25},"content":[{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"99c6ed76-ba2f-4bf0-9f16-f3da7992f5de"}}]},{"type":"layoutColumn","attrs":{"width":25},"content":[{"type":"paragraph","content":[]}]}]}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":25},"content":[{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"0b61910b-0909-4c74-a55d-2888e18333c8"}}]},{"type":"layoutColumn","attrs":{"width":25},"content":[{"type":"paragraph","content":[]}]}]}]},{"version":1,"type":"doc","content":[]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":25},"content":[{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"layout":"default","localId":"113798d9-7749-42c0-8555-685fca2d605b"}}]},{"type":"layoutColumn","attrs":{"width":25},"content":[{"type":"paragraph","content":[]}]}]}]},{"version":1,"type":"doc","content":[]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":25},"content":[{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":43},"layout":"default","localId":"a1d9ab4c-0746-4130-8dc5-92f4cc40f1e2"}}]},{"type":"layoutColumn","attrs":{"width":25},"content":[{"type":"paragraph","content":[]}]}]}]},{"version":1,"type":"doc","content":[]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":25},"content":[{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":39},"layout":"default","localId":"da78153b-1d5c-45b2-8dda-abd44309ce70"}}]},{"type":"layoutColumn","attrs":{"width":25},"content":[{"type":"paragraph","content":[]}]}]}]},{"version":1,"type":"doc","content":[]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":25},"layout":"default","localId":"accb8207-595f-40b9-abef-132dbf67e325"}},{"type":"paragraph","content":[],"marks":[{"type":"alignment","attrs":{"align":"end"}}]},{"type":"paragraph","attrs":{"localId":"83f9fc61-ae03-4468-ae94-80f71cf32792"},"content":[{"type":"text","text":"Vielen Dank für die Nutzung des Service Centers,","marks":[{"type":"strong"}]},{"type":"hardBreak"},{"type":"text","text":"wir melden uns schnellstmöglich bei Ihnen!","marks":[{"type":"strong"}]}],"marks":[{"type":"alignment","attrs":{"align":"center"}}]}]}],"conditions":{"32":{"t":"sh","i":{"co":{"cIds":{"28":["10332","10333","10334","10335"]}}},"o":{"sIds":["4"]}},"20":{"t":"sh","i":{"co":{"cIds":{"40":["10336"]}}},"o":{"sIds":["1"]}},"38":{"t":"sh","i":{"co":{"cIds":{"28":["10333"]}}},"o":{"sIds":["10"]}},"29":{"t":"sh","i":{"co":{"cIds":{"28":["10333","10334"]}}},"o":{"sIds":["6"]}},"41":{"t":"sh","i":{"co":{"cIds":{"28":["10335"]}}},"o":{"sIds":["8"]}}},"sections":{"12":{"conditions":[]},"8":{"name":"Wenn Beta-Tester","conditions":["41"]},"4":{"name":"Privatkunde","conditions":["32"]},"5":{"conditions":[]},"10":{"name":"Firmenkunde","conditions":["38"]},"2":{"conditions":[]},"7":{"conditions":[]},"3":{"conditions":[]},"11":{"conditions":[]},"9":{"conditions":[]},"6":{"name":"kein Privatkunde","conditions":["29"]},"1":{"name":"Wenn HEMS","conditions":["20"]}},"questions":{"34":{"type":"tl","label":"Ihr Firmenname","description":"","validation":{"rq":true},"jiraField":"customfield_10176","questionKey":""},"40":{"type":"cm","label":"Zu welchen Produkten haben Sie eine Frage?","description":"","validation":{"rq":false},"jiraField":"customfield_10180","questionKey":""},"33":{"type":"tl","label":"Telefonnummer","description":"Bitte geben Sie uns für Rückfragen eine Nummer an.","validation":{"rq":false},"jiraField":"customfield_10169","questionKey":""},"46":{"type":"cd","label":"Dringlichkeit","description":"Wie dringlich ist Ihnen eine Antwort hierauf?","validation":{"rq":false},"jiraField":"customfield_10037","questionKey":""},"43":{"type":"tl","label":"Ihr Firmenname","description":"","validation":{"rq":false},"jiraField":"customfield_10181","questionKey":""},"25":{"type":"at","label":"Hängen Sie alle relevanten Dateien zu Ihrer Frage an.","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"47":{"type":"cd","label":"Auswirkung","description":"Wie hoch schätzen Sie die Auswirkung hierzu ein?","validation":{"rq":false},"jiraField":"customfield_10004","questionKey":""},"27":{"type":"tl","label":"Wie lautet die Seriennummer Ihres Produkts?","description":"Die Seriennummer finden Sie auf dem Gerät links oder als Aufkleber in der Verpackung.","validation":{"rq":true},"jiraField":"customfield_10167","questionKey":""},"2":{"type":"rt","label":"Beschreibung","description":"Geben Sie zu Ihrer Frage so viele Details wie möglich an.","validation":{"rq":true},"jiraField":"description","questionKey":""},"28":{"type":"cs","label":"Was beschreibt Sie ab besten?","description":"","validation":{"rq":true},"jiraField":"customfield_10175","questionKey":""},"1":{"type":"tl","label":"Zusammenfassung","description":"Wie können wir Ihnen helfen?","validation":{"rq":true,"mnw":2,"mxc":255},"jiraField":"summary","questionKey":""},"39":{"type":"tl","label":"Projektnummer","description":"Wenn möglich bitte angeben!","validation":{"rq":false},"jiraField":"customfield_10177","questionKey":""}}},"uuid":"225e7795-44b6-4564-ac95-c5a4f34e31a2"},"linkedJiraFields":["summary","customfield_10180","customfield_10181","description","customfield_10175","customfield_10176","customfield_10177","customfield_10167","customfield_10037","customfield_10004","customfield_10169"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}